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Security & Privacy Policy

Security & Privacy Policy


Balloons requires your credit/debit card details to ensure all your orders are processed efficiently.

The purchase area of our site is secure. This means that we utilise Secure Sockets Layer (SSL) technology, to allow for the encryption of potentially sensitive information.

Your card details are not stored on our website and we only keep your card details until your order has been processed.

Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We only collect information about you to process your order and to provide you with the best possible service, we do not use these details to send you unsolicited information. We will never pass your personal or order details to any other company, other than to fulfil the delivery of your order.

When you make a purchase from Balloons you will be asked to provide your name, email address, billing address, delivery address, phone number and credit card or debit card number.

The information we hold about you needs to be accurate and up to date. The personal information that we hold about you will be held in accordance with our internal security policies and the law.


We use cookies to store details about your 'shopping basket' when purchasing through our online store. The cookies employed by this site do not contain any personal or sensitive data and can not be used to identify you as an individual. Disabling cookies will still allow purchases through our store, however some functionality may be lost.